PCZONE | Frequently Asked Questions

Why should I choose PCZONE?
There are several things which set PCZONE apart:

•   We come to you - no packing your computer up and lugging it around.
•   We Solve the problem 100% or it's FREE!*
•   Our experienced and certified technicians are among the best in the industry, ensuring the quickest solutions.
•   We're on-call seven days a week - so no matter what day of the week, our PCZONE are at your service.
•   Customer Service Quality that is unparalleled.
•   Plain English - Our technicians have all gone through rigorous human interaction courses! We speak plain
English so we can explain what we're doing and why.

I'm a home computer user, not a business. Are PCZONE's services still available to me?
Of course! We provide computer solutions for homes AND offices, from basic home setups to large enterprises and everything in between.


What kind of computer services does PCZONE offer?
We provide expert, same day, onsite computer help, repairs and services. Our services cover a wide range of computer issues - just about any type of computer support our customers need. They include hardware and software repairs, system security solutions, wireless and wired networking, data backup and recovery solutions and virus/spyware prevention and removal, just to name a few. If you need it done, our PCZONE can do it!


Is there a PCZONE technician near me?
We're sure to have a technician in your local area. Click here to see if we service your town or city. If we are NOT servicing your area yet, please let us know so we can notify you when we are - because it's really only a matter of time!


Is it easy to book the services of a PCZONE technician?
Easy as can be! Just call our customer service hotline 660011904 and speak with one of our friendly Customer Service Reps who will run you through our services and costs, collect the necessary information about the problem you're experiencing and book an appointment time that's convenient for you on the spot. Shortly after that, you will receive an automatic SMS direct to your mobile with the name of your technician, a booking reference and your confirmed appointment time.


Are your technicians able to explain the service in plain English?
Yes! PCZONE has a rigorous selection process for all of our technicians so as to ensure, amongst other things, that all of our technicians speak fluent English. Our technicians will not confuse you with complex technical jargon; they can all explain even the most complicated issues in simple, plain English.


When are appointments with your technicians available?
Your computer doesn't always wait until the working week to misbehave, therefore we're on-call seven days a week! What's more, we have evening appointments available on weekdays too at no extra charge. Appointments are available Monday through Friday, 10am - 8pm, and weekends, as well as most public holidays, 10am - 5pm local time.


What hours is your call-centre open?
Our friendly Customer Service Representatives are ready and eager to take your call 10am-9pm Monday through Friday, 10am-5pm Saturday and 10am-6pm Sunday. We're also open most public holidays too!


What forms of payment does PCZONE accept?
We accept cash and payment by all major credit cards. For your convenience and security, at the time of booking your appointment, we will ask for your credit card details, however, only once the service has been completed and you have authorised the charge will the payment actually be processed (please note: we do not actually store your credit card details, they are encrypted to the most stringent standards and stored with our bank in line with Polish regulations). At the end of the service, we will also email you an invoice and receipt for your records.


How much do your services cost?
We have a flat callout fee and a simple hourly rate according to whether you're a home or office, billed in half-hour increments after the minimum one hour service. If the immediate problem is completed before the minimum one hour service, our technicians will be delighted to spend the rest of the hour optimising your system and answering any other questions you might have.


What services do your fees cover?
Our service fees are strictly time-based meaning you can have our technicians working on multiple computers and/or problems at once without getting hit with extra charges - our technicians are terrific multi-taskers and can therefore often knock over multiple issues simultaneously. Please note that naturally, the service fees do not include hardware or software which we can offer at very competitive prices.


How much time will it take to resolve my computer issue?
It largely depends on the nature of the issue, however, most of our onsite services are completed within the first hour. If the service is going to take longer, your technicians will provide you with an estimate and get your approval before proceeding further. Be assured that, where possible, our technicians will always perform the services quickly, onsite, so you can be up and running again as soon as possible. If it is necessary to take your computer offsite to repair, you will be given a fixed quote for you to approve beforehand. No surprise bills or extra charges!


What can I expect of my technician?
You can expect one of our friendly qualified technicians, to be on time and introduce themselves upon their arrival. Clear communication is our number one priority, so you can expect your technician to keep you thoroughly informed as to what is going on from the moment he/she arrives onsite. Shortly after arriving, we will give you a diagnosis of the problem and an estimate of the time it will take to fix, as well as keep you updated throughout the service, so there are no surprises.


What makes PCZONE technicians so special?
All our technicians have many years of professional experience and/or possess industry certifications, providing advanced knowledge in all areas of computer repair and support. You see, each and every one of our technicians has been carefully selected before they join our ranks; we make sure that they have the appropriate technical accreditation, experience and, above all, a great personality. What's more, when you book with PCZONE, you are tapping into the thousands of years of experience that we have across our technicians nationwide - so there's really no problem we can't solve!


How do I keep from losing my data?
Computers are complicated machines and data loss is therefore always an unfortunate possibility. This is why we are so crazy about all of our customers having appropriate backup solutions in place because it's the only way to really protect yourself from data loss. We highly recommend that you always keep a backup of your critical files so you are never at risk.


What kind of Service Guarantees do you offer?
At PCZONE, we are extremely serious about the quality of our service. Therefore, we guarantee our service on two levels:

  We guarantee our technical expertise - in the event that our technician is unable to fix or diagnose the problem

     because they do not have the technical expertise to do so, then there is no charge for the service. However, if they

     diagnose a faulty component which needs to be replaced and you choose not to proceed or decide to source the

     parts elsewhere, normal charges do apply.

  We offer a 10-day Warranty on all of our services. If you're not completely satisfied with the service, please contact

     us on 660011904 as soon as possible and we will do everything we can to rectify the issue free of charge. Naturally,

     if the issue you're experiencing is unrelated to the service we provided, normal charges will apply.


Can I buy hardware or software from PCZONE?
Of course! For your convenience, our technicians drive fully stocked vehicles so that they can fix most problems on the spot. If the required part isn't immediately available, we will organise it for you as soon as possible and make a return follow-up visit for which the callout fee will be waived.


What if the repairs can't be completed onsite?
Sometimes, like in the instance of extensive data recovery, our computer repair services cannot be completed onsite. In this event, your technician will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned. You will also be kept up-to-date at all times on the progress of your repairs while it is offsite. We do ask you to sign a form, authorising the removal of your hardware to take offsite for repair.


What if I want to cancel a service with PCZONE?
No problem! Please just call our customer service line 660011904 at least four hours before your scheduled appointment time and let us know!


Does PCZONE offer maintenance contracts for ongoing support of business customers?
No, we have a much better way! We would rather remain your IT support provider based on merit and not the fact that we have locked you into a contract, so we therefore offer varying blocks of prepaid hours at significant discounts which can be used for onsite, phone and remote support and have no expiry date. The major benefit with our prepaid hours is that you are never charged a callout fee, plus you can enjoy a significantly lower hourly rate - please click here for full details.


Does PCZONE offer training?
Absolutely! We are delighted to offer informal training no matter what your training need. Our technicians are experienced in training both individuals and groups on all facets of how to get the most out of their computer. Please click here for more information or feel free to give us a call to discuss your needs - we're only too happy to help!



*Conditions apply, please click here for details.

Here at PCZONE, each and every one of our computer technicians has been carefully selected before they join our ranks; we make sure that they have the appropriate technical accreditation, experience and, above all, a great personality. So, if you need same day, onsite computer repairs in Warsaw ( Warszawa ) or Konstancin...if you are experiencing computer problems, wireless network issues, need webdesign & maintenance services or you just need computer repair, then book your computer support online or contact us today.

Testimonial

"We were so blown away with your tech Levi that we havent been able to stop

talking about it ever since" - Roger B, Warsaw, Polland

PCZONE © 2009

Computer Repairs Warsaw - Computer Repairs Warszawa - Computer Repairs Konstancin